by | Oct 19, 2020 | Blog, SALES, VISION & VALUES
PROVIDES FEEDBACK & DATA Your customers and employees on the frontline are your best source of real-time feedback. Together they can diagnose the good, the bad and the ugly, and identify opportunities to create better customer experiences. OFFERS STORIES YOU CAN... by NextPage | Jul 9, 2014 | Blog, BRANDING, CUSTOMER EXPERIENCE, MISSION, VISION & VALUES
This is the second in a two part series about “silos” within organizations and how to eliminate them for the greater good. I love this quote from Karyn Greenstreet, President, The Success Alliance: “ It’s not just about how sales and marketing treats the customer,... 
by NextPage | May 15, 2014 | Blog, BRANDING, CUSTOMER EXPERIENCE
Traditional marketing curriculums include a detailed look into product life cycles. And while many people may dismiss the validity of textbook reasoning, most marketers not only understand the concept around life cycles, but they subscribe to a life cycle mindset. As... 
by NextPage | Dec 20, 2013 | Blog, SURVEY
I was talking with a business peer the other day; let’s call him Sam the Sales Rep. He was really distraught with a comment shared on a survey. The comment was from one of his best clients. It seems that in the comments section at the end of the survey, the client... 
by NextPage | Feb 26, 2013 | Blog, DATABASE MARKETING
Casino operators have cued in to the importance of analytics because as little as one percent of casino customers can drive as much as 20% of the company’s revenue. This fact alone has spurred casinos into building sophisticated customer relationship management (CRM)...