3 Tactics for Effective Customer Retention Mail
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3 Tactics for Effective Customer Retention Mail

Businesses can leverage many channels to accomplish their retention marketing goals—direct mail included. However, sending simple postcards with discounts and offers generally isn’t enough to keep customers engaged. Consider the following three creative direct mail tactics to foster continued brand interactions and boost customer retention. Take an Multi-Channel Approach Direct mail becomes even more powerful...

Posted by October 26, 2018October 31, 2018
Why Customer Experience Matters More Than Selling
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Why Customer Experience Matters More Than Selling

Stuff Happens and Happens Some More We’re inundated with a never-ending barrage of products. We have sold, promoted and bought products like it was part of our DNA. Some would argue that our entire consumerist economy is built on the idea of shoving products down our collective throats. While selling may seem like second nature...

Posted by June 29, 2018July 9, 2018
They Posted Something Bad About My Brand, What Do I Do?
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They Posted Something Bad About My Brand, What Do I Do?

Remember the time before social media when word of mouth spread from talking to people face to face? I don’t. I have always heard about products and services online, it gets around quicker that way. I often see Facebook posts about movies and how good (or bad) they were. The main reason I saw Dunkirk...