NextPage feels so strongly about our relationship with our customer; we made them the cornerstone of our mission: Mission. We create exceptional experiences by reinventing how our customers engage their customers for better results. We solve problems, mine data and leverage the latest printing and communication technologies to deliver more than ink on paper. By...
Maintaining the trust and loyalty of a customer base for over a hundred years is a challenge that very few companies have achieved. Shortly after crossing the century mark, JCPenney faced significant brand damage. The challenge of redeeming a tarnished brand and winning back customer loyalty is more than most companies would be able to withstand. In Part 1...
Remember books? I’m talking about the real thing, with pages and writing and front and back covers? Don’t get me wrong, I’m not anti-technology; E-readers are incredibly practical and convenient. However, on a day like today, when I’m thinking about ‘books’ what comes to mind is all the things I love about reading for pleasure,...
Venture Management Consultants doesn’t have a sales force. Never has. When John Murphy started the executive management and training firm in 1988, the former Notre Dame quarterback envisioned a company that could not only inspire and lead change, but also deliver customer value in a way that was better, faster, easier, supported creativity and at...
Here at NextPage we are always looking for opportunities to give back to our community. For over 40 years a small non-profit organization called Operation Breakthrough has gone above and beyond when it comes to giving back to the community. Their sole purpose is helping children who live in poverty develop to their fullest potential...
This is the second in a two part series about “silos” within organizations and how to eliminate them for the greater good. I love this quote from Karyn Greenstreet, President, The Success Alliance: “ It’s not just about how sales and marketing treats the customer, it’s about how customer service, tech support and even the cleaning staff...
A recent article in our Connect magazine talked about the negative effect that “Silos” can have on a business. Patrick Lencioni President of The Table Group summed it up well. “Silos are nothing more than the barriers that exist between departments within an organization, causing people who are supposed to be on the same team...
When graduation approaches, college students are eager to put all they have learned to good use. It is imperative they come out of school ready to take on a job in the “real world.” Internships are a wise option for students looking to gain experience and familiarity with the way their industry works before they...
“If you relentlessly build great value propositions, your customers will believe you….It’s only in business that we think there is a quick fix – a magic formula.” -Alex Osterwalder, Co-founder and Business Model Expert, Strategyzer.com It’s an intriguingly fascinating exercise, this practice of creating a brand people want to associate themselves with. Nobody knows that better than...
Charity is a core value of NextPage. It is a critical component of our DNA. We have selected a few charities whose mission we value and we support them on a regular basis. We try to downplay our efforts as much as we can and never expect anything in return. Recently we were honored with...
